The purpose of this (2) hour course is to give the healthcare professionals tips and tools to improve oral communication, both with patients and with other health team members. This course showcases the regulatory agencies expectations surrounding effective communication among healthcare works and with patients.

By the end of this course, you will have the skills to:

✔️ Define verbal and nonverbal communication and the impact of nonverbal messages.

✔️ Identify barriers to communication.

✔️ Explain HIPAA requirements concerning confidentiality and disclosure of personal health information.

✔️ Identify legal implications of spoken communication.

✔️ State important considerations when communicating about errors, urgent situations, and safety risks.

✔️ Describe communication concerns in special situations involving patients.